Cancellation & Refund Policy:
Time Frame
If you change your mind after placing an order, you can cancel the order (or part of the order) within
07 (Seven) days of the order confirmation, or before it is shipped, whichever is earlier.
Fee
A cancellation fee of 5 % will be applied on the amount paid by you while processing the refund. Any
cashback earned on the order prior to the cancellation will be deducted from Points Earned. If the
same cashback has been used completely or partially to place another order, the cashback amount
will be deducted from the refund amount of the canceled product.
How to Initiate a Cancellation Request?
Contact through the email provided on the website.
Please go through our Refund Policy to understand the refund process and timelines.
Returning an Item
Time Frame
You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests
are not accepted after 07 (seven) days from the date of delivery.
What's eligible for Return or Replacement?
Defective – If the item delivered to you is defective. A defect is the unfortunate result of a flaw in
manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints
opening, etc). Please note that natural characteristics of the material used, like appearance or
texture (especially for solid wood products) are not defects.
Difference – If the item delivered to you is different (Size, shape, or color) from the item image on our
website.
Not Functional – If the product delivered to you is dead on arrival, this could occur in items with
batteries or requiring electrical sources (appliances, clocks, lights or bulbs). Please note that only
replacements shall be offered.
What's NOT eligible for Return or Replacement?
Damaged or Missing – For any damage to the items delivered or incomplete products delivered or
components missing, the claims are to be highlighted during the time of delivery itself. We won’t be
able to accept any return requests once the delivery is completed.
Installation Issues – Wall mounting installation services are not offered by Hipster Décor and
therefore, return requests because of the customer’s inability to get the product wall-mounted will not
be processed.
Relocation – After an item has been delivered to you in perfect condition, in the event of the
subsequent dismantling of the item for relocation, reassembly, etc, please note that Hipster Décor
will not be responsible for any damage to the product.
How to Initiate a Return Request?
Click Product Images
To raise a return request, you should click 2-3 clear photographs of the item in question. Below are
the guidelines to follow while taking the photographs.
1-2 images should clearly show the entire product and 1-2 images zoomed-in on the
damaged/defective area such that the relevant concern is visible.
The image file size should not exceed 5 MB
Raise A Return Request
Write an email for a return request stating the reason and upload the supporting images.
Evaluate and Pick-Up
Once we receive the images, our Resolution team will connect with you within 72 hours.
Return pick-up of the product will be scheduled basis of the evaluation of and your subsequent
interaction with our Customer Support Representative
Please retain the original packaging of the product, along with the user manual, warranty slip, and
other accessories to ensure a successful pick-up.
A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant
from the original shipping address of the order, within 7 days of initiation of the return pick-up
request.
Refund Process
Mode of Refund Payment
Once the item is canceled, the refund is processed after the product has been picked up from the
delivery location.
You will get your refund in the original mode of payment (Credit Card, Debit Card, Net Banking,
Digital Wallets, or UPI Account)
Refund Timelines
Once the refund is initiated, the refund amount gets credited to your selected mode of payment in
15 business days.
Warranty Policy
Warranty Claims
You can claim for replacement or return of the items that come under the warranty as offered by
various products on Hipsterdecor.com. The warranty is eligible for all types of manufacturing defects
in the product. To know the warranty period and warranty terms, please refer to the warranty
description on the product page.
What's Covered?
Repair or return of the item during the warranty period, subject to the review, verification, and
confirmation of the manufacturing defect by the Resolution team in consultation with the merchant.
Repair or return of the item shall happen only at the shipping address provided at the time of
purchase.
Repair or return of the item will be honored only in cases of no alteration or modification in the
originally purchased product.
What's Not Covered?
Damages due to usage of the product beyond its intended use.
Damage in the product resulting due to improper installation or assembly by a third party brand or
seller (not associated with Hipster Décor ), improper and irregular maintenance of the furniture,
inappropriate storage ways, water or moisture damage, discoloration due to direct exposure to
sunlight, etc.
Breakages in glass or mirror, torn-off stitches, and marks in the products after acknowledgment of
the proper open delivery of the product.